Error message indicating incorrect password

• Verify and re-enter the Login/Password (for possible typos made while entering Username, Roaming Domain and Password).
• Make sure your Caps Lock key is set properly.
• Try another access number or location.

• To review recent unsuccessful dial attempts and potential troubleshooting solutions, click Help > Dial History.

Difficulty connecting to the access number

• Try an alternate number within the region you are traveling.
• Make sure you dial the required prefixes and local dial code for the region. Many hotels require you to dial a number to get an outside line.
• If you are using a Bookmark, look at the dial string. Make certain there are no extra digits.
• If connecting outside the United States, go to Start Menu > Settings > Control Panel > Modems > Properties, and uncheck the "Wait for Dial Tone Before Dialing" box.
• Do not manually alter the dial string on the main screen of iPassConnect, as this may disable the access point.

• Make sure there is a phone line that provides dial tone and that the phone line is connected to the computer and the phone jack.
• Make sure the modem volume is not turned off or disabled.
• Check your Dial Properties - try checking or unchecking the "location Same as Selected Number" box and attempt to connect again.

• Do not click Cancel. In some areas, it may take up to 120 seconds to connect.
• Under Options > Settings, make sure that (if you are traveling outside the United States) the "Redial if Not Connected in 60 Seconds" option is set to 120 seconds.

Error message indicating "unable to connect to the specified site"

• Make sure your Ethernet cable is securely plugged into both the computer as well as the wall jack in the hotspot location.
• Make sure that the Ethernet card is enabled.

Error message indicating "broadband system error"

• Make sure your 802.11b card is active, WEP is disabled and your SSID is set appropriately. Most iPass access points do not require an SSID, but if one is required, it is indicated in the message window above the access point listing.