 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
103 User canceled operation: This error is caused by the user clicking cancel before the connection can be made. Often times the user will hear a problem, (i.e. a recording or busy signal indicating improperly configured Dial Properties), and click cancel. The user may be impatient, instruct the user to try again, and allow the dialer to either connect successfully, or report a more useful error code. |
|
104 The NAS did not respond: This error indicates that there was not a modem answer on the other end. This error is usually caused by misconfigured Dial Properties, (i.e. a missing or incorrect PBX digit for an outside line). It is also possible that there is a problem at the provider, but much less likely than incorrectly configured Dial Properties. |
|
602 The port is already open: This error indicates that the modem device is already in use or hung. This is usually caused by the user attempting to connect immediately after disconnect, without allowing time for the modem to cycle. Can often be corrected by closing iPassConnect, opening DUN/RAS and using any existing entry, or creating a new one with any number. Once you hear dial tone, you can close DUN/RAS and use iPassConnect as usual. If not, reboot the machine. |
|
629 The data link was terminated by the remote machine: This error indicates that the user's computer was unable to successfully negotiate a set of protocols for communication with the provider's equipment. If this error occurs on one number, but the user can connect to another number, the problem was most likely a noisy line, or a possible temporary problem at the provider. If this error is received every time that the user tries to dial, (possibly in conjunction with error 718 Timed out waiting for a valid response from the remote PPP peer), can indicate possible TCP/IP stack corruption, (95/98 Only). |
|
630 The port was disconnected due to hardware failure: This error generally occurs when the user's modem is either not connected correctly, or the user has the incorrect modem device specified in the Settings menu, (on the Dial-Up tab). If the user has the correct modem specified, make sure that the device is not showing any problems or conflicts in the Device Manager, and that the modem driver is current. |
|
650 The Remote Access Server is not responding: This error is usually received when there was no response from the AAA server. If this error is received, instruct the user to attempt to connect using another number, and if the same problem is encountered on every number attempted, check that the RoamServer is functional using the Check-ipgen tool from the iPass secure website. |
|
651 Your modem (or other connecting device) has reported an error: This error indicates that the modem device is not ready to connect. This is usually caused by the user attempting to connect immediately after disconnect, without allowing time for the modem to cycle. Can often be corrected by closing iPassConnect, opening DUN/RAS and using any existing entry, or creating a new one with any number. Once you hear dial tone, you can close DUN/RAS and use iPassConnect as usual. Verify that the user has the proper modem device selected in the Settings menu, on the Dial-Up tab, and that the modem is correctly installed and configured. If the problem persists, reboot. |
|
676 The line is busy: Although it is possible that there are congestion issues, this is not common. Usually this will indicate incorrect settings in the Dial Properties menu. For example, if the user has incorrectly specified the PBX digit to access an outside line, dialing may result in a busy signal. Also, if the user's Dial Properties are set to disable Call Waiting on a line that does not have Call Waiting enabled, often times this will result in a busy signal upon dialing the prefix. Try another number, and if the same result is experienced, verify the Dial Properties settings. |
|
677 A person answered instead of a modem: If the user receives this error, verify that their Dial properties are configured correctly for their location. (i.e. correct PBX digit for an outside line). |
|
678 There is no answer: Generally this is caused by incorrect settings in the Dial Properties menu. For example, an incorrect or missing PBX digit to access an outside line will often cause a recording or human to answer, which the modem will detect as No Answer. Verify the Dial Properties settings. |
|
680 There is no dial tone: Check to see that the phone line is properly connected to the modem, that the line is activated, and not currently in use. In Germany and Japan, the dial tone is not recognized by many modems. To correct this problem:
|
|
691 Access denied because username and/or password is invalid on the domain: Many times, this is caused by the user entering their username and password incorrectly, but this error can indicate that the number dialed is experiencing a temporary outage. If seen on one number, but another number works fine, the provider may be experiencing a temporary outage. If seen on every number, can indicate problems with the RoamServer or AAA Server. Run the RoamServer Test Tool on the iPass Secure website to verify that your company RoamServer and AAA server are functioning correctly. |
|
692 Hardware failure in port or attached device: This error indicates that there was a hardware error received. Verify that the user has the correct device specified in the Settings menu, on the Dial-up tab. Verify that the user's modem is correctly installed and configured, and that there are no hardware conflicts. Verify that the user has the most up to date modem driver installed. |
|
718 Timed out waiting for a valid response from the remote PPP peer: This error indicates that the user's computer was unable to successfully negotiate a set of protocols for communication with the provider's equipment. If this error occurs on one number, but the user can connect to another number, the problem was most likely a noisy line, or a possible temporary problem at the provider. If this error is received every time that the user tries to dial, (possibly in conjunction with error 718 Timed out waiting for a valid response from the remote PPP peer), can indicate possible TCP/IP stack corruption, (95/98 Only). |
|
719 PPP terminated by the remote machine: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
|
720 No PPP control protocols configured: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
|
722 The PPP packet is invalid: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
|
728 Cannot find an IP adapter bound to Remote Access: This error indicates that the user's system has a missing or corrupt Network Component. Verify that the user has the necessary components installed in their Network Properties, (right-click Network Neighborhood and select properties, must have Client for Microsoft Networks, (Client for Netware Networks if your company utilizes a Novell network), Dial-up adapter and TCP/IP bound to the Dial-up adapter to connect). |
|
731 The protocol is not configured: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
|
732 The PPP negotiation is not converging: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
|
733 The PPP control protocol for this protocol is not available on the server: This error indicates that the user's modem was unable to successfully negotiate a set of protocols for communication with the provider's NAS. If this error occurs on one number, and not on the other available numbers, it is possible that the phone line was noisy, or that the provider was experiencing a temporary outage. If this error occurs every time the user attempts to connect, this can indicate TCP/IP stack corruption on the user machine, or that the user is missing a required Network component. |
